Return Available Policy – Exchange Only

At Meaar's Jewels, every jewellery piece is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition.

Return Available – Exchange Only

All purchases made through Meaar's Jewels are eligible for exchange only. We do not offer refunds or accept returns once an order has been delivered.

Please review your order carefully before completing your purchase.

Exchange Eligibility

You may request an exchange within 24 hours of receiving your order if:

• You received a damaged product.
• You received a defective product.
• You received an incorrect item.
• You require a size exchange (subject to availability).

To be eligible for an exchange, the product must be:

• Unused and unworn.
• In its original condition and packaging.
• Accompanied by all original tags, certificates, and accessories (if applicable).
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Damaged or Incorrect Products

If you receive a product that is:

• If you receive a damaged, defective, or incorrect jewellery item, please report it within **24 hours** of delivery with a **clear, unedited unboxing video**. After verification, we will replace the same product at no additional cost. The item must be returned in its original condition with all certificates, invoice, and original packaging.

Please contact our customer support within 24 hours of delivery with your order number, clear photographs, and an unboxing video of the product and packaging.

After verification, we will arrange a replacement or exchange, subject to product availability.

Exchange Process

Once the returned product is received and passes our quality inspection, the replacement product will be dispatched within 3–7 business days, subject to availability.

If the requested product or size is unavailable, our support team will assist you with an alternative exchange option.

Order Cancellation

Orders can only be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled.

Items Not Eligible for Exchange

The following items are not eligible for exchange unless they are received in a damaged, defective, or incorrect condition:

• Customized or personalized jewellery
• Gift Cards (if applicable)
• Items purchased during clearance, final sale, or special promotional events

Products that have been used, worn, altered, damaged after delivery, or requested for exchange after 24 hours of delivery are also not eligible for exchange.

Contact Us

If you have any questions regarding this Exchange Policy or need assistance with your order, please contact our customer support team.